[aquagirl]

I received a Kobo Touch for CHristmas and I love it and it gets lots of use. This last week however, I hate it.

I got some epubs from the library and loaded them using adobe digital editions. I've done this fairly regularly with no problems.

This time I got the processing content freeze. Somehow I muddled through that.

Now I have a new problem. I was in the middle of a library book, put it down to eat supper, picked it up and now it's frozen on the home screen.

It won't reset on the back. I called Kobo (WORST CUSTOMER SERVICE EVER) and they said to hold the home button and turn the power switch to teh right and hold it for 10 seconds. I saw two flashing blue lights but nothing happened.

I've been referred to tier two but no one can get back to me until Monday. And I'm told I'll probably have to send them my device.

I've been playing with it and moving the power button back and forth and I've gotten a flashing blue light, a rapidly flashing green light and a flashing red light. Now I have nothing.

I connect it to the computer and the computer doesn't recognize that it's there and the kobo doesn't recognize that it's plugged in.

Any thoughts on what I can do?

I'm sorry if this is a repeated question, I took a quick look at the other threads but didn't see anything.

Thanks in advance for your help!