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I don't know the whole story in this case, but have heard other horror stories where amazon has locked out accounts. I have purchased hundreds of dollars worth of kindle books, and each one is ridded of it's drm on purchase. I have my calibre library backed up to an external harddrive, a thumbdrive and Sugarsync. No way am I going to let amazon bully me out of e merchandise that I've purchased.
On a side note, I had an issue with itunes where it locked me out after I updated itunes on my computer and changed my address as I had recently moved. I couldn't get a hold of anyone and had to email itunes support. Not a pleasant experience, and another reason why I no longer purchase music or movies from them. I use itunes as a music organizer and for the apps for my ipad and that is about it. I also didn't have access to my app updates as well when this was being cleared up. Over all, lesson learned don't trust these companies, and if you value what you purchase from them, back it up.
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