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BrettD · 02-28-2012, 06:26 PM

Hello,

This is my first post onto this forum. I figured this would be the best forum to post into due to the fact that many people use this forum for the discussion of ereaders on a daily basis. So here is my problem and the story:

I was reading a book last night, I had been reading from the Kindle for about 2 hours consecutively at this point. When I went to turn the page it wouldn't allow me. So I attempted to shut the Kindle off and then back on. Well no luck, not even the switch went green, so I decided to hook my Kindle up to my computer and do a hard reset, which worked. Then I went back to reading again after that. While I was reading the same thing happened and I proceeded with the same steps but this time it froze in the middle of the restart.

Since then I have contacted Amazon support and followed their instructions, such as leaving the Kindle plugged in all night and then do a hard reset in the morning. Well I followed their instructions and did so but the hard reset wouldn't go through. So I contacted Amazon again and they told me to do the same thing as I was doing already. Nothing worked. I did a hard reset after we were off the phone and then it went to my home screen but froze up on me. Then I did a hard reset again right before I left for school and the light went green and wouldn't shut off. So I assumed it might be working when I got back. Well I got home today after school and the screensaver was up but when I went to flip the switch nothing worked not even the light was working. So it has been stuck in the same position.

The light doesn't work when I have this problem and that just seems odd to me. So any suggestions on what could be the problem would be great or what I could do to get it to work again.

Thanks very much.

02-28-2012, 06:26 PM	#1
BrettD Junior Member Posts: 9 Karma: 10 Join Date: Feb 2012 Device: Kindle 4 NT	Kindle Repair Help Hello, This is my first post onto this forum. I figured this would be the best forum to post into due to the fact that many people use this forum for the discussion of ereaders on a daily basis. So here is my problem and the story: I was reading a book last night, I had been reading from the Kindle for about 2 hours consecutively at this point. When I went to turn the page it wouldn't allow me. So I attempted to shut the Kindle off and then back on. Well no luck, not even the switch went green, so I decided to hook my Kindle up to my computer and do a hard reset, which worked. Then I went back to reading again after that. While I was reading the same thing happened and I proceeded with the same steps but this time it froze in the middle of the restart. Since then I have contacted Amazon support and followed their instructions, such as leaving the Kindle plugged in all night and then do a hard reset in the morning. Well I followed their instructions and did so but the hard reset wouldn't go through. So I contacted Amazon again and they told me to do the same thing as I was doing already. Nothing worked. I did a hard reset after we were off the phone and then it went to my home screen but froze up on me. Then I did a hard reset again right before I left for school and the light went green and wouldn't shut off. So I assumed it might be working when I got back. Well I got home today after school and the screensaver was up but when I went to flip the switch nothing worked not even the light was working. So it has been stuck in the same position. The light doesn't work when I have this problem and that just seems odd to me. So any suggestions on what could be the problem would be great or what I could do to get it to work again. Thanks very much.