Quote:
Originally Posted by focus
Hm, maybe I didn`t understand you correctly, but I hope that you are not saying that any mechanical malfunction is deprived of warranty?!
I agree that drooping, kicking, stumping or any other way of misuse should lead to mechanical failure that is not under warranty. But mechanical failure can be a result of fault in material, damaged component (from the factory) etc.
If my device will be deprived of warranty, I would expect some sort of evidence of mistreatment. I made additional photos of the device that show that there is no sign of impact or misuse.
http://tinyurl.com/83dhu3o
I apologize if I overreacted but your statement is not the same as what is written on the store website. Anyway, I will send you the device and hope for the best. |
You are right. If there is no evidence of misuse on the device, then it is a warranty case. This is why we have to inspect the device first. The pictures are not enough. Sorry, but We need to check the device in our lab.
Otherwise we can't take over the costs of the replacement of the screen . The screen is the most expensive part of the reader. The price of 9,7" Pearl screen alone is around $200 (aprox. 150€).