Quote:
Originally Posted by ApK
Again, I don't see how that can be abuse when the retailer themselves has advised me to do just that. Maybe you can explain it.
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Define retailer. The CEO of the company? The manager of the store? or some minimum wage peon on the sales floor? [no offence, I'm just a peon where I work too. I don't make the rules.] There IS a big difference. CEO's & even store managers can't control what individual employees say or don't say at all times to all customers. I strongly doubt the store manager would say sure, bring it home, play with it for 2 weeks & bring it back if you don't like it. He/she knows darn well how much of a loss they're incurring. The peon on the floor wouldn't.
Stores having an easy return policy do it for convenience sake for people that have a legitimate need to return something. The return policy is not there for you to play with the item before you decide to keep it or not. Only car dealerships offer test drives and even then it's for minutes not hours or days. Retail stores don't.
Returns costs retailers money whether it's a brick & mortar or online store. It costs money. Who's going to buy that reader that you used & played with & decided wasn't for you? Nobody. The store can't put it back on the floor. It ultimately has to go to the manufacturer who takes a loss on it.
Too many losses & policies change. Walmart is one example as was discussed in this thread. I'll give you another one. Sephora. It's a high end cosmetics store. Returns were easy peasy, no problem. No questions asked. If they sold the item in their store or online, you could return it for store credit. Too many people did that & things changed. Bring in the bill to get the refund to the payment method. No bill? Hand over ID & get a store credit for the value of the item. They no longer sell that shade of lipstick? Too bad, so sad. You're out of luck.
Another thing that frequently happens with stores with extremely liberal return policies is people returning items that were never bought there in the first place. I don't mean location a and location z. I mean it was never bought at that vendor period. Stores will know because they know they bought 100 of item XYZ yet the numbers don't add up. They count sold, in stock & returns. It should add up to 100. When it adds up to anything else, it means they're taking fraudulent returns. It's a form of stealing. It's abuse and policies change. That's why even Walmart wants ID when you don't have a bill and they limit the number of no-receipt returns you can do as well as the dollar value. It's a way to minimize the loss.