Quote:
Originally Posted by RolandD
I see a lot wrong with that way of thinking. We have a culture where many people are either too lazy and/or too stupid to make informed buying decisions. The cost of returns and restocking items for a mail order business are substantially more than for a brick and mortar business. People impulse buy items they have no knowledge about and then return them when they realize they don't understand how to use them or when they suffer buyers remorse.
In a brick and mortar store, that display unit is going to be sitting there whether or not someone goes in and uses it to comparison shop for items they plan to buy online. So, no, it isn't just as big of an abuse.
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The showroom is there so people will buy stuff. If people only look and buy elsewhere, the showroom will go out of business. The stuff isn't "just there." The company is paying (a lot) each day for it to be there.
The Amazon return policy is there so that people know they can take a chance and return stuff if they are unhappy with it. If people only do that, then Amazon will go out of business, too. The costs they incur are their costs of doing business.
Yet, Amazon appears to be growing, while many full service showrooms are fighting to survive. Where's the bigger abuse again?