Quote:
Originally Posted by pdurrant
IMO, Amazon is trying to rid itself of the 0.01% of customers that take up 10% of customer service time. (Numbers invented for illustrative purposes only.)
And also, Amazon is trying to rid itself of any sellers who fail to provide the level of service Amazon wants.
The big question is whether they are being over-zealous in doing this, and cancelling the accounts of people who are entirely innocent of any actions of which Amazon might disapprove.
I'm convinced by various reports on the web that this does sometimes happen. Indeed, it would be extraordinary if it didn't.
Whether that's the case for the OP of this thread I don't know.
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Companies like Amazon work on numbers. Everything is being analyzed and evaluated based on those statistics. While those are numbers are invaluable tools, there may be times when the numbers don't tell the whole story. Of course, when you deal with millions of customers and thousands of sellers you can't always be fair and exhaustively thorough. Mistakes will happen.
Although, given what I read in this thread, the OP definitely has not been totally honest with us. Parts of his story do seem unbelievable and inconsistent.