[Noughty]

Firstly, it would be nice to have something like your account status (like a seller rating which shows if your account is in bad shape). I think that it would be better for everyone if user was informed that he is doing something wrong - like returning too many products or something else. This way he could change and try to be more careful or whatever so his account isn't closed. Now people might be paranoid about returning stuff even if it's needed. If the loss of banned account is bigger than some faulty device. Of course returning one item doesn't put you in risk but we have to admit that there are people who are just unlucky with electronics for example. At the moment I don't own an electronic device which works without flaws. Only Kindle seems to be holding up at the moment, hope it lasts.
As someone mentioned, customer who had his account banned can change and be a good customer of amazon. I think people deserve a chance. Some abuse policy because they just don't think about the consequences to amazon and to themselves. If they knew their account status they could act accordingly if they don't want banned. But of course amazon would never loudly tell everyone what you account might be closed if you return too much stuff or for a number of other reasons. They might loose some clients that way.

Secondly, we buy books/electronic content and we don't own it. We can loose the book at any time and it's normal. This really should make that content cheaper than paperback or a cd. If I buy those I know I will own them for as long as I want. Most books kindle versions are cheaper but some are more expensive or has the same price.

Thirdly, if the account is closed you shouldn't loose all the stuff you paid for. Especially if it was closed for returns. If it were closed for something like reselling stuff without any right when it could be repossessed to stop that.

I only recently opened amazon account and I don't think it is worth it for me to buy books from there. I'd rather buy from small publishers with no worry that I might loose my books some day. They also never have any DRM, so I can read on any device. I actually feel like I own the book. The only advantage of amazon is that you can download straight to kindle.

I also wonder how kindle itself would work if amazon account is closed. Would you lose collections feature/time settings? Apparently to have all functionality for the device you paid for you need to register. If I myself closed my account would I lose that too? I am forced to keep my amazon account just to have collections on my device?

On final note, why electronic stuff has less value and rights than material. My professor who taught about electronic commerce said that they should have equal rights. If amazon account is closed and you loose all electronic content why don't they come and take the material content too? A book is a book, no matter if it's electronic or paperback. Now they take away electronic but leave the paperback. Some often argue that ebook and paperback price can be the same since it's not the form what matters but the content. But apparently here form makes all the difference. You BUY paperback, you RENT(?) ebook since the owner is always the seller and can always take it away. You buy just license with other sellers too, but with them there is no danger of losing a book, so for you it basically becomes buying the book.