Quote:
Originally Posted by DuckieTigger
Paypal should not refuse ALL business with Smashwords, but have those questionable books unable to purchase through Paypal and leaving the rest alone.
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That's not how it works.
Technically that wouldn't be too difficult to implement. However, Paypal is saying "as long as your company is selling content with x y and z, we will not do business with you." (I.e. the claims that it's a chargeback issue are probably incorrect.)
PayPal's time frame was very aggressive, and that's definitely PayPal's fault, but otherwise it's well within their rights to conduct business this way.
Smashwords almost certainly had the option to drop PayPal, even on short notice. They've also had a few years to adopt other payment processors, such as Google Checkout or credit cards. If PayPal truly has them over a barrel, that's their own fault.