Quote:
Originally Posted by bert501
So, since I cheaped out and got the refurb to save $20 I figured well, that's the trouble right there and called Amazon for a Kindle customer service rep who said the actual problem with my Fire is because my router has no password, it's unsecured and that knocks the Fire out of whack causing it to shut itself off.
Now the reason I feel stupid is because, well, that sounds pretty reasonable and she was so nice and explained it all in little bitty words LOL but is it? Does that make sense to any of you computery folks?
It's a really big deal to get the guy to come all the way out here to set up the password for me so before I jump into all that mess, please give me your thoughts!! Thanks!!!
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This is one of the most ridiculous things I have ever heard. Using your Fire on an open network (not password protected) will NOT cause the problems you are having. BTW, I just happen to be a computery kind of guy who is CompTIA A+, Network +, and Security + certified. The only one who sounds stupid here is the Service Rep that tried to feed you this line of bull. You obviously got a refurbished Fire that may be defective. This problem has nothing to do with your router. I agree with Blossom. Try a Factory Reset and if that doesn't solve your problem call Amazon and request a replacement.