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jape · 02-25-2012, 09:09 AM

Hi All,

I've got a week old kobo touch (fw 1.9.16) and customer support hasn't been helpful so I thought I'd try here. They were quick to ask me to reset my device (which I did) but since then have been silent even after pinging them.

What I've observed several times is that while reading, the touch functionality stops responding completely. The device has not crashed since it still responds to the home button. Once on the home screen touch still does not respond. Sometimes a sleep/unsleep will correct it and if not a power down/up definitely does.

I've been reading maybe 3 hours a day, and usually change pages with a swipe. Frequency of touch stoping to respond is about 4 times a day.

Any thoughts or pointers? I've got about a week left to return it back to chapters.

02-25-2012, 09:09 AM	#1
jape Member Posts: 10 Karma: 10 Join Date: Feb 2012 Device: none	touch stops responding Hi All, I've got a week old kobo touch (fw 1.9.16) and customer support hasn't been helpful so I thought I'd try here. They were quick to ask me to reset my device (which I did) but since then have been silent even after pinging them. What I've observed several times is that while reading, the touch functionality stops responding completely. The device has not crashed since it still responds to the home button. Once on the home screen touch still does not respond. Sometimes a sleep/unsleep will correct it and if not a power down/up definitely does. I've been reading maybe 3 hours a day, and usually change pages with a swipe. Frequency of touch stoping to respond is about 4 times a day. Any thoughts or pointers? I've got about a week left to return it back to chapters.