Below are the solutions they have responded with via email. I have not yet had time to try any of the solutions. However, I am hoping within the next week I will have time to try some of the least drastic solutions. I don't know that I am willing to go as far as doing a factory rest just to get facebook posting working again - I may holdout for the firmware upgrade (if it hasn't already arrived) before I go that far. I do like posting things to facebook but I'm not sure it's worth spending another day getting everything set up again.
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We are currently experiencing some technical difficulties with the website and our applications. We appreciate your patience while we try to rectify these problems.
These troubleshooting steps progress from the least destructive to the most destructive. Once a step is successful, document the troubleshooting procedure and the result in the trouble ticket.
1. Check the date and time
Without the correct the date and time, your Kobo Vox cannot connect to Kobo to update your library, check for software updates, get books from the Kobo Store, and perform other important tasks. You may also have trouble with other apps that rely on the date and time.
To check the time:
? If you are on your Home screen, the time appears at the top right corner of the screen.
? Tap the Clock icon
To check the date:
? To see the date, you can pull down the notifications menu — touch the bar that shows the time and battery level, and then drag it to the bottom of the Home screen. The date will appear at the top left of the screen.
? Tap the Clock icon
If either is incorrect, set the date and time and then try Kobo again to see if this resolved your issue.
To set date and time
1. Tap the Menu icon (bottom center of the frame)
2. Tap Date & Time
3. Tap Set date
4. Set correct date
5. Tap Set
6. Tap Set time
7. Set correct time
8. Tap Set
9. Tap the Home icon (bottom right of the frame)
2. Restart your Kobo Vox
1. Press down the On/Off button until Tablet options appear
2. Tap Power off
3. Tap OK
4. Tap the On/Off button to restart your Kobo Vox
3. Force Stop the app
1. On the Home screen, tap the All Apps icon (bunch of little squares at the bottom of the screen)
2. Tap Settings
3. Tap Applications
4. Tap Manage applications
5. At the top of the screen, tap All
6. Scroll down until you find Kobo in the list of apps, and tap Kobo
7. Tap Force stop
8. Tap OK
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4. Clear local data
Note: Clearing local data will delete some of your Kobo information, including:
? All annotations you've made in your books
? Bookmarks that haven't been updated with Kobo, and any bookmarks you've made in colour books and Internet Archive books
? Any books you imported into your library (that is, books that you did not buy from Kobo)
To clear local data:
1. On your Home screen, tap Library
2. Tap the Menu icon (bottom middle of the frame)
3. Tap Settings
4. Under Application, tap Clear Local Data
5. Tap Yes
5. Switch users
? Switching users signs you out of your Kobo account, and starts the Kobo Vox setup wizard again.
? Note: Signing out deletes the same Kobo information as if you cleared local data. This includes:
o All annotations you've made in your books
o Bookmarks that haven't been updated with Kobo, and any bookmarks you've made in colour books and Internet Archive books
o Any books you imported into your library (that is, books that you did not buy from Kobo)
To switch users:
1. From your Home screen, tap the Library icon (bottom of the screen)
2. Tap the Menu icon (bottom middle of the frame)
3. Tap Account
4. Tap Switch Users
5. The setup wizard will start and help you set up your Kobo Vox and sign into Kobo again
6. Clear data
? Clearing data is different from clearing local data. When you clear data, you sign out of the app and delete any app-related data, which returns the app to its original, new state.
To clear data:
1. On the Home screen, tap the All Apps icon (bunch of little squares at the bottom of the screen)
2. Tap Settings
3. Tap Applications
4. Tap Manage applications
5. At the top of the screen, tap All
6. Scroll down until you find Kobo in the list of apps, and tap Kobo
7. Tap Clear data
8. Tap OK
9. Tap the Home icon (bottom right of the frame)
10. Tap the Library icon to launch Kobo
11. The setup wizard will start and help you set up your Kobo Vox and sign into Kobo again
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