MobileRead Forums - View Single Post - I'm scared, frustrated, don't know who to go to anymore

jrw93 · 02-22-2012, 03:42 PM

Hello All --

Thank you for your tips on trying to get my account reinstated.

I took the advice on to e-mail Jeff Bezos at jeff@amazon.com and received this response:

Hello,

I'm Allissa Bratager of Amazon.com's Executive Customer Relations team. Jeff Bezos received your e-mail and asked me to respond on his behalf.

I've thoroughly reviewed your account and confirmed the information you received from our Account Specialist is correct. We've found your account is directly related to another account which has been previously closed for abuse of our policies. While I know this is disappointing news, please know this decision is a final decision, and we won't be considering further requests to reinstate your account.

We appreciate your understanding on this matter.

Regards,

Allissa Bratager
Executive Customer Relations
Amazon.com
http://www.amazon.com

In my e-mail to Jeff, I asked him for the account name that was "closed due to abuse of policy." I also asked him to clarify on this "abuse of policy." I mentioned that I was a Amazon customer since 2009, and praised amazon on its great customer service.

However, as you can tell from the above e-mail, the response I got answered none of the questions. It simply regurgitated what regular Amazon specialists told me. Also -- It wasn't even Jeff himself that responded. My guess is he glanced at the title and forwarded it to the appropriate department.

Also, I wanted to add that selling items you purchased via Amazon.com is not a violation. I could understand if someone purchased many copies (When amazon states in product description 1 per account or something) with intent to resell, but buying something and then selling it months later due to it laying around and having no use for it is definitely not a policy violation.

02-22-2012, 03:42 PM	#200
jrw93 Enthusiast Posts: 43 Karma: 666 Join Date: Feb 2012 Device: Kindle, Nook Touch	Hello All -- Thank you for your tips on trying to get my account reinstated. I took the advice on to e-mail Jeff Bezos at jeff@amazon.com and received this response: Hello, I'm Allissa Bratager of Amazon.com's Executive Customer Relations team. Jeff Bezos received your e-mail and asked me to respond on his behalf. I've thoroughly reviewed your account and confirmed the information you received from our Account Specialist is correct. We've found your account is directly related to another account which has been previously closed for abuse of our policies. While I know this is disappointing news, please know this decision is a final decision, and we won't be considering further requests to reinstate your account. We appreciate your understanding on this matter. Regards, Allissa Bratager Executive Customer Relations Amazon.com http://www.amazon.com In my e-mail to Jeff, I asked him for the account name that was "closed due to abuse of policy." I also asked him to clarify on this "abuse of policy." I mentioned that I was a Amazon customer since 2009, and praised amazon on its great customer service. However, as you can tell from the above e-mail, the response I got answered none of the questions. It simply regurgitated what regular Amazon specialists told me. Also -- It wasn't even Jeff himself that responded. My guess is he glanced at the title and forwarded it to the appropriate department. Also, I wanted to add that selling items you purchased via Amazon.com is not a violation. I could understand if someone purchased many copies (When amazon states in product description 1 per account or something) with intent to resell, but buying something and then selling it months later due to it laying around and having no use for it is definitely not a policy violation. Last edited by jrw93; 02-22-2012 at 03:47 PM.