[avantman42]

I've seen instances recently of publishers blaming errors in e-books on the conversion process (whatever source file to ePub/Mobi, not OCR errors)

I recently complained about errors, and when the possibility of conversion errors was mentioned, I was told that "the conversion process sometimes introduces errors and if that is the case in this instance then there isn’t much I can do other than alert Amazon."

I get frustrated by the implication that the publisher can't be held to account if errors are introduced during the conversion process. Surely it's the publisher's responsibility to ensure that the file they sell isn't full of errors?