MobileRead Forums - View Single Post - Complaining about errors appears to have worked

avantman42 · 02-22-2012, 09:41 AM

Back in November, I mentioned that I'd found errors in Empire of Ivory by Naomi Novik, and asked for advice about where to complain. I never heard from the author or the publisher, so assumed that they'd ignored me.

Last week, I read the next in the series, Victory of Eagles, and found errors. This one seemed to have more errors than Empire of Ivory. Thoroughly unimpressed, I contacted Naomi Novik and HC Voyager using every medium I could find - Twitter, Facebook, everything.

To my surprise, I quickly got an e-mail from someone called Natasha at HC Voyager saying they'd seen my tweet and that they were looking into it. To cut a long story short, I exchanged several e-mails with Natasha over the course of the day. She was utterly professional, even when responding to my initial angry e-mails. She promised to check all of Naomi Novik's e-books for errors and asked me to e-mail her direct whenever I find errors in any HarperCollins e-book (she only deals with the Voyager imprint, but will forward my e-mails to the relevant people if she doesn't deal with the book in question). She's also sending me a set of the paper books by way of apology for the inconvenience.

I've seen HarperCollins get some bad press here and elsewhere regarding e-books, so I was pleasantly surprised to have got a decent outcome from this.

02-22-2012, 09:41 AM	#1
avantman42 Wizard Posts: 1,090 Karma: 6058305 Join Date: Sep 2010 Location: UK Device: Kindle Paperwhite	Complaining about errors appears to have worked Back in November, I mentioned that I'd found errors in Empire of Ivory by Naomi Novik, and asked for advice about where to complain. I never heard from the author or the publisher, so assumed that they'd ignored me. Last week, I read the next in the series, Victory of Eagles, and found errors. This one seemed to have more errors than Empire of Ivory. Thoroughly unimpressed, I contacted Naomi Novik and HC Voyager using every medium I could find - Twitter, Facebook, everything. To my surprise, I quickly got an e-mail from someone called Natasha at HC Voyager saying they'd seen my tweet and that they were looking into it. To cut a long story short, I exchanged several e-mails with Natasha over the course of the day. She was utterly professional, even when responding to my initial angry e-mails. She promised to check all of Naomi Novik's e-books for errors and asked me to e-mail her direct whenever I find errors in any HarperCollins e-book (she only deals with the Voyager imprint, but will forward my e-mails to the relevant people if she doesn't deal with the book in question). She's also sending me a set of the paper books by way of apology for the inconvenience. I've seen HarperCollins get some bad press here and elsewhere regarding e-books, so I was pleasantly surprised to have got a decent outcome from this.