Quote:
Originally Posted by Ethelred?
If your flagging system is not aggressive enough you let too many account use violations go uncaught; if you make your system more aggressive, in order to catch all violators, you're going to have some (hopefully small) number of false positives flagged as well. That's pretty much unavoidable at this scale and that's okay, but there needs to be a way for you to correct the situation if you're one of the (hopefully few) unlucky people who's been mistakenly flagged. There's no way to do that if the company just flat-out refuses to communicate with you.
|
That seems to be the issue in a nutshell.