Quote:
Originally Posted by jrw93
pidgeon -- Amazon specialists have refused to reinstate my account, and have been ignoring all of my e-mails. It seems like all hope is lost for reviving my account. However, I am just curious with fulltimer's situation, as he said he was able to keep an account open when the e-mail specifically says it is not possible.
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"All hope is lost" is overly dramatic. You can still send an e-mail to Jeff Bezos, as was suggested by another poster, in the hopes that he or his staff will intervene. You can contact a third party - like the BBB or Consumer Affairs or a news agency - to generate publicity about your situation, in the hope that Amazon will talk to you again or reinstate your account. You can hire a lawyer and try to regain access to the licensed material that you already purchased, and perhaps the reinstatement of your account. At this point, Amazon is hoping that you will find the whole situation to be too much of a bother to peruse further - it is up to you whether you oblige them.
As an aside: this whole situation of working through secret customer service reps that only e-mail you once a day and don't tell you anything about why they are making their decision sounds super fishy. Getting this sort of information is what the legal discovery process is for. But it ain't cheap.