Quote:
Originally Posted by cybermonk
I am a very avid reader. I normally read paper books. My first Ebook was purchased from Diesel Ebooks a few days ago. It has been a terrible experience and I am considering just sticking with paper books. I downloaded my book without problem. However after reading half of the book the Adobe Digital Editions icon turned into a generic icon and book would not open. I reloaded Adobe Reader and Digital Editions but then could not open the book. I tried to redownload the book but kept getting this oops......... message when trying to download from my bookshelf. I contacted their customer support and that has been a far less than satisfying experience. I don't even think they read my problem and just send a response that they see I have downloaded my book and everything's peachy. So here's my question. Is Diesel Ebooks a particularly crappy company or is this the norm? I don't mind wasting ten dollars but the frustration of this experience is turning me off Ebooks in general. I really want to read this book so I'll just order it from Amazon. Can anyone recommend a reputable Ebook company with a wide selection that might change my mind about giving up on the Ebook idea?
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Fictionwise has great customer support, and I've heard good things about Books on Board too.
Baen is good as well-- so long as you like SF/Fantasy.