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jaxx6166 · 06-10-2008, 07:45 PM

I have to throw my hat into the ring here...

Fictionwise is going out of their way to try to repair my broken lit file of Perdido Street Station, I've never experienced such a high level of customer support...Their "tech support specialist", Lynn, truly deserves praise.

And even more kudos if she can finally find my missing chapter 5.

To quote:

Hi,

I am sorry about all the trouble with this ebook file. I have
contacted the provider once again informing them that the file is
still incorrect.

As soon as I hear from them I will let you know.

Thanks!

Best Regards,

Lynn
Fictionwise Support Team

================================================== ==========
You wrote:
The original issue was not resolved.

Several weeks ago I advised you that my Microsoft LIT file
was missing all of Chapter 5. You confirmed this through
your versions and told me you fixed the error. I then
attempted to download the complete repaired file and found
that it was a PDF version, which I downloaded.

So, I opened another ticket and you replaced my PDF with
the original LIT file I purchased.

However, this "updated LIT" file that you claim to have
restored is not the updated file. It is the original one
that I complained about several weeks ago.

I compared the PDF version that I downloaded from you last
week with the newest LIT file.

My LIT file still completely skips over chapter 5.

There are 12 pages unaccounted for from the PDF to the LIT
file, that I know of.

My PDF File lists chapter 5 starting with:

"Isaac waited, facing his guest. The garuda stood silent.
Isaac could see it was concentrating. It was preparing to
speak."

This is page 38/55.

My LIT file starts Chapter 5 with:

"In this city, those who look like me are not like me. I
made the mistake once (tired and afraid and desperate for
help) of doubting that."

This is page 55/67 on the PDF.

Where are those missing pages? Could you try to get with
Del Ray again and get this issue resolved?

I appreciate your continued support and patience."

06-10-2008, 07:45 PM	#39
jaxx6166 Wizard Posts: 1,222 Karma: 769316 Join Date: Mar 2008 Location: Eternal summer Device: 350, iPad, PW	I have to throw my hat into the ring here... Fictionwise is going out of their way to try to repair my broken lit file of Perdido Street Station, I've never experienced such a high level of customer support...Their "tech support specialist", Lynn, truly deserves praise. And even more kudos if she can finally find my missing chapter 5. To quote: Hi, I am sorry about all the trouble with this ebook file. I have contacted the provider once again informing them that the file is still incorrect. As soon as I hear from them I will let you know. Thanks! Best Regards, Lynn Fictionwise Support Team ================================================== ========== You wrote: The original issue was not resolved. Several weeks ago I advised you that my Microsoft LIT file was missing all of Chapter 5. You confirmed this through your versions and told me you fixed the error. I then attempted to download the complete repaired file and found that it was a PDF version, which I downloaded. So, I opened another ticket and you replaced my PDF with the original LIT file I purchased. However, this "updated LIT" file that you claim to have restored is not the updated file. It is the original one that I complained about several weeks ago. I compared the PDF version that I downloaded from you last week with the newest LIT file. My LIT file still completely skips over chapter 5. There are 12 pages unaccounted for from the PDF to the LIT file, that I know of. My PDF File lists chapter 5 starting with: "Isaac waited, facing his guest. The garuda stood silent. Isaac could see it was concentrating. It was preparing to speak." This is page 38/55. My LIT file starts Chapter 5 with: "In this city, those who look like me are not like me. I made the mistake once (tired and afraid and desperate for help) of doubting that." This is page 55/67 on the PDF. Where are those missing pages? Could you try to get with Del Ray again and get this issue resolved? I appreciate your continued support and patience."