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Old 02-17-2012, 09:25 AM   #1
Witty Username
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Posts: 335
Karma: 4702571
Join Date: Jun 2011
Location: Somerset, England
Device: Sony PRS-650, Kobo Touch, Kobo Libra H2O
Problems using the reader to buy books

First problem: While trying to buy a book using the wireless connection on the reader I keep getting an error page every time I try to use the back arrow. That is, I look at the book description and try to go back a page to the list of books from the author I searched for and get the message "oops. Server trouble".

I then have to reload the storefront and run my search again to get back to the list of books I was looking at. I will email Kobo customer care but I was wondering if anyone here might have some advice?

Second problem: I finally found the book I wanted and clicked buy now. I briefly got a message saying there was a problem with my payment but then a new screen appeared with the download button. I downloaded the book and everything was OK. This afternoon I realised that I didn't have the usual confirmation of purchase email from Kobo so I looked at my account online and I still have plenty store credit and the book I downloaded last night is in my library but doesn't show as a purchased book. I've checked and it is not a free book but no payment has been taken.

OK, I realise that some might not tag this a problem but it could it have something to do with the server error I'm getting above? Should I buy all my books via the reader so they are free of charge?
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