Quote:
Originally Posted by spindlegirl
I just saw in the email that they will be giving me "store credit".
I have a good mind to phone them first thing tomorrow and say, NOT good enough. So the money got doubled by accident and therefore they will keep it there? If I had the money to buy two books I would have bought two books!
I gave them the first opportunity to be good businessfolk, and they blew it. I will phone them and let them know I am phoning visa to get them to reverse the charge.
Then, I am not buying from Kobo for a long time. If ever.
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Mine got sorted out today so 4 days lucky for me it was just a case of them putting the book in my library.
It seems from a few posts I've seen that it is standard operating procedure for them to provide a store credit rather than a refund when they double charge, I really object to this they have not provided the product and therefore have no right to keep the money. If it happened to me I would give them a few opportunities to do the right thing and return the cash or I would be going to my bank and disputing the charge.