Thread: It took customer support 22 days...
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Old 02-17-2012, 12:25 AM   #28
spindlegirl
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Posts: 1,594
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Join Date: Apr 2011
Location: Canada
Device: Kobo Libra h20, Paperwhite 2017, Phone & Tablet w Moonreader
They responded but I am slightly annoyed....
I just saw in the email that they will be giving me "store credit".

I have a good mind to phone them first thing tomorrow and say, NOT good enough. So the money got doubled by accident and therefore they will keep it there? If I had the money to buy two books I would have bought two books!

I gave them the first opportunity to be good businessfolk, and they blew it. I will phone them and let them know I am phoning visa to get them to reverse the charge.

Then, I am not buying from Kobo for a long time. If ever.
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