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baker · 02-13-2012, 08:50 PM

A few days ago I also was double billed for a book purchase...not my error, Kobo's, which customer accounts acknowledged today after I had the complaint escalated. What really irritates me is the time I spent on the phone and then I get a an e-mail and that they were crediting my Kobo acct for the the overbilling. I was very explicit with customer care that I did not want a credit but rather a reversal of the charge on my Visa.
Issues:1. If they make an error should they profit on another book sale by giving you a store credit instead of reversing the charge to Visa etc?
2. It's your money not theirs if they have double-billed you and is in their bank and you have to pay Visa
3.I did not authorize two invoices charged on my Visa and Visa said they would deal with it as an unauthorized charge if Kobo doesn't correct it
4.I have bought a lot of books from Kobo and maybe they should know there is a lot of competition out there..Google, Apple, Amazon etc
5. Is this treatment of good customers a function of the new Japanese owners of Kobo?

02-13-2012, 08:50 PM	#21
baker Member Posts: 18 Karma: 10 Join Date: May 2010 Location: Toronto Device: kobo wifi, itouch 4th gen, Sony S tab	Double Billing A few days ago I also was double billed for a book purchase...not my error, Kobo's, which customer accounts acknowledged today after I had the complaint escalated. What really irritates me is the time I spent on the phone and then I get a an e-mail and that they were crediting my Kobo acct for the the overbilling. I was very explicit with customer care that I did not want a credit but rather a reversal of the charge on my Visa. Issues:1. If they make an error should they profit on another book sale by giving you a store credit instead of reversing the charge to Visa etc? 2. It's your money not theirs if they have double-billed you and is in their bank and you have to pay Visa 3.I did not authorize two invoices charged on my Visa and Visa said they would deal with it as an unauthorized charge if Kobo doesn't correct it 4.I have bought a lot of books from Kobo and maybe they should know there is a lot of competition out there..Google, Apple, Amazon etc 5. Is this treatment of good customers a function of the new Japanese owners of Kobo? Last edited by baker; 02-13-2012 at 09:10 PM.