Quote:
Originally Posted by melmac
I had a similar thing happen last night I got an error 1001 during the checkout process however knowing of other people having issues in the past I didn't try and buy the book again instead I just left it.
Went back in this morning and I have a receipt and have been charged but the book is not in the library sigh  so I've emailed support hopefully it won't take toooo long. Interestingly the receipt has the amount I paid on it but the section under title is blank  |
Same thing happened to me.I also received 1001 error.I send a mail to customer care and they responded with this mail
Thank you for contacting Kobo Customer Care. We apologize for the inconvenience caused.
Please go to your purchased books and bookmark the book there.
To bookmark a book
1. Navigate to
www.kobobooks.com
2. Sign into your Kobo Library
3. Go to my library
4. Go to purchased
5. Place a tick in the box to the left of the book you wish to bookmark
6. Select bookmark page 1 of 1
In the purchased section, the book I purchased is not visible,then how can I bookmark it?.I also received a receipt about the money charged for the book but nowhere in the receipt name of the book mentioned.I don't understand how it happened.I send a mail highlighting this,but I haven't received any response from customer support till now.