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Finally received my replacement Kobo. I am very displeased with the time it took and with the quality of customer service after I shipped it off. It seemed that once they authorized the return, that they couldn't be bothered with keeping me apprised of what was going on. After shipping it back, I never received an update that wasn't a response to a query of mine. Rather than letting me know that it had been shipped and providing me with a tracking number, it just showed up one day.
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