[CJJ]

I believe iriver to be a failing company. Their revenue has dropped significantly over the last several years. I don't think they have the manpower to keep up with their email traffic. I wrote the president of North american operations directly and eventually got a response that I have posted under the "New firmware coming for US Story HD Wi-Fi" thread. that was a month ago. as i told the president, customer service rules, and it's a shame what has happened at iriver. They have elegant designs with lousy software. I don't believe they have the capital to fix it.