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Old 02-11-2012, 12:12 PM   #1
Junior Member
Waltweir began at the beginning.
Posts: 4
Karma: 10
Join Date: Feb 2012
Device: Kobo touch
Kobo Customer service problem

I bought my Kobo Touch from HSN and received a "$25 eBook card" with the shipment. A "promo code" is printed on the card.
When I follow the instructions on the card I receive an error message.
The only reply I have received from Customer Service is a repeat of the instructions on the card. I have sent screen shots of the card and error message at least 4 times over the past 4 weeks. They have not answered.
When I phone they ask me to resend the message and screen shots.

I'm 79 years old. I think they're waiting for me to die.....
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