[Gilgamesh]

I think I found the problem. My emails were not getting through for some reason.
I was clicking on the "contact us" button on their website, a new window would pop up and I would write my message and send it off. I don't think those messages went anywhere. I was signed in at the time and my email address is correct (I checked) but nothing ever seemed to happen.

I wrote a new message, manually typing in the email address in Yahoo mail and then I got a response, both the automatic email notification and another one from a real person.

Thanks for the help