Quote:
Originally Posted by karunaji
You don't seem knowing much about running a service business. In fact, it is the basis of most businesses that you can get money back for unsatisfactory service. I know that even in the US even a waiter earns money mostly from tips (it is different in Europe where it is mostly included in the price of food). So, if people genuinely are not satisfied with the service they don't tip the waiter. As I can see the business model of paying voluntary succeeds quite nicely.
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This does not apply in the same way to a movie theater. And I'm speaking from the perspective of someone who managed one for ten years.
When someone sat through
an entire movie then decided they wanted a refund because "I didn't like it", what they got was a polite NO.
A movie theater's job is provide a certain type of experience. Whether you will
like any given movie is outside of their control - it's totally a matter of your own personal preference. Watching the whole film then wanting a refund is the equivalent of eating a complete steak dinner then wanting a refund because you decided you apparently don't like steak.
Now, if someone came out 30 minutes into the film and said, "You know, this isn't what I was expecting. It's just not my type of film" then we would happily give them a free ticket to another film of their choice, or a free pass to return another day.
And of course, if there was a technical issue that effected the viewing experience, we would give refunds or passes because things like that ARE the responsibility of the theater. But "I sat through a two-hour movie I did not like" is all on you.