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Originally Posted by CJJ
[...] And like the original poster I've read numerous complaints from Authors trying to navigate and receive support from Google. It's a shame. Such good ideas and yet such poor execution. They need more operationally minded people to balance the creative people.
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The user interface and navigation smacks of being designed by engineers. When programmers design layout it is often functional though not always intuitive. Google is the master of this with huge buttons for items used the least and tiny hyperlinked text shoved away in the corner for the items most used. AND, IMO just plain ugly.
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Originally Posted by =X=
There's an old saying anything worth doing is worth doing twice. I think google lives by this motto except they replaced twice with "ten fold".
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What I've found about Google is everything is great until you need customer/tech support then you are on your own because thier support is virtually non existent.
=X=
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Oh it exists all right! Cue Twilight Zone or X Files music.
Customer service starts behind the "Contact Us" hyperlink. Click on it and enter a mirror maze of radio button decorated pages filled with yes and no options which is Google Help. Like a theme park water slide, Google Help spins you around and around with twist and turns and spits you out wondering where you have just been.
