Thread: Sony trade-in program - questions
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Old 02-09-2012, 08:34 PM   #12
solitarywolf
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Posts: 224
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Join Date: Mar 2007
Location: San Francisco, CA
Device: Kindle Scribe, Kindle 2021, Ipad Pro, iPhone Pro
Back in December (on the 18th) I sent in my 505 Reader for the credit. I misread the details and purchased a T-1 for the $99 then. After getting the coupon code, I found that it was only good for the Reader+accessories bundles. I called (several times) and each time they offer to get back with me over an exchange for $50 credit towards accessories. It is now almost two months and the original coupon is going to expire and I still have not seen the new credit. I feel really burned as they promised they would take care of me on this.

UPDATE 2/23/2012
I got the $50 gift card in the mail after several emails back and forth with the department manager. I'm glad its over. I'm happy again with the service and have re-gained my confidence with Sony. All in all it started out because I didn't read the offer correctly. They were really nice in settling this for me... I have learned my lesson... read the instructions/offer CAREFULLY.
Last edited by solitarywolf; 02-23-2012 at 09:28 PM. Reason: updating information
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