[thepossum]

A small update. Currently things seem much improved, but there is still a bit more work to go.

Originally Posted by thepossum

1- Many issues are missing. While I have been credited (by way of an extension) for most of the problems, I have still not been given any compensation for missing issues for Dec 16, Dec 27, Jan 3, Jan 19, and as of today's Jan 28 issue, it is also either unacceptably late or missing.

The missing issues from Jan 28 on have been restored. An email has been sent out to "credit" us for our trouble, by extending our subscriptions by 5 days. By my count, there is still no credit for the older missing issues dated Dec 16, Dec 27, Jan 3, or Jan 19.

2- I also have an iPhone with the Kobo app. We are supposed to be able to read anything we own on any Kobo platform (whether Kobo Original, Wifi, Touch, Vox, Android, iOS, or any other platform). But for some reason the iPhone Kobo app will only download issues of the Toronto Star that I have manually deleted from my Kobo Touch. If I didn't have enough time to finish reading my paper I didn't have to bring my larger Kobo Touch along, I could finish reading on my iPhone, but no longer!

These issues are now appearing on the iPhone app, however there is a several-day delay. Today's newspaper arrived on time on my Kobo Touch, however the most recent issue on my iPhone is Feb 5. That's 4 days!

3- The Kobo website for subscriptions clearly states "Store credit lets you purchase eBooks, as well as electronic subscriptions to your favourite newspapers and magazines here in the Kobo Store." I have $61.01 credit, and my subscription only costs $18.08, but they charged my credit card instead of using my Kobo credit.

Unknown, as my subscription has not yet renewed.

4- Each individual issue of the newspaper takes up precious disk space on my Kobo Touch. When I first subscribed, it automatically stored a total of 15 issues (two weeks' back issues plus the current day). It is no longer deleting old issues, and I was up to about 23 stored issues before I realized and started manually deleting some off the device.

Without manually deleting any issues from my Kobo Touch, it is again doing the normal thing and only keeping a total of 15 issues, automatically deleting older issues.

5- In addition to the 15 stored issues from 4- above, more back issues could be saved longer if I marked them as "Saved" in the iOS app. (Unfortunately there is no way to mark issues as Saved on the Kobo Touch directly.) The iOS app itself would only keep a maximum of TEN issues total, including any issues I marked as "Saved". But not even this works now, and marking issues as Saved does NOT have any effect on either the Kobo Touch or iOS app, beyond removing an issue from the Trash on the iOS device before it gets deleted.

I just tried to Save an issue on the iPhone, one that was about to be automatically deleted (Jan 26), which is also currently the oldest automatically saved issue on the Kobo Touch (ie. with tomorrow's update, also the next issue to be automatically deleted). After going in to the Trash folder, "Saving" it (ie. moving it out of the Trash), opening it to read, selecting "Save Issue" from the top menu, going back to the Library, and pulling down to refresh, the issue was still deleted and NOT saved in my Library for later reading.

6- My subscription on the Kobo iPhone should be in only one folder. But it has been split into two separate pieces, one with issues up to Dec 4, and one with issues after Dec 4. Each folder has to be manually managed every time I sync. And when I manually delete an issue from one of those folders it needs to stay deleted! But they keep coming back every time I refresh. The oldest issue that keeps reappearing is from back in November!

This appears to be cured.