The robo-response to my email was less than relevant, so I took it to chat:
(spoilered for length)
Spoiler:
Quote:
You are now connected to Ramon from Amazon.com.
Me:I sent an email yesterday but the response did not address my question. Why was the "simultaneous device usage" information removed from the Kindle book product information, and is there / will there be another way to get this information on any given book?
Ramon:Hello, my name is Ramon. I'll be happy to help you today.
Please wait while I try to pull-up your account.
Me:Thank you.
Ramon:Thank you for waiting, Christa. Just a clarification when you say, simultaneous device usage, are you referring to downloading the same book on multiple devices on your account?
Me:Yes. This information used to be in the product information section of the product page. It would indicate 6 devices, or unlimited and occasionally something else. But this information is no longer on the product page for any book.
The information is specifically referred to in the Kindle Licence and TOU, so there is now a conflict because it isn't there.
Ramon:I understand, thank you for clarifying that one for me. I have also checked on that feature and it is not showing that information on the product detail page.
Me:Correct. It was there as recently as just over a week ago, so it is a recent change.
Ramon:I'll be sure to pass your message along to the appropriate people as we continue to determine ways to improve the Kindle experience for our customers. Customer feedback like yours is always important to us.
Me:Thank you. Can I bring up one more issue while you're here?
Ramon:Sure.
Me:Kindle books that are free-for-lending for Prime members show up sorted with free books. That can be annoying. Just wanted to mention that as well. :-)
Sort by price should sort by purchase price, not by lending price.
Ramon:Oh I see. Good catch on that one. I will make sure that we will also address that one.
Thank you for your feedback.
Me:And thank YOU for listening. :-) That's all of my complaints today. Hope you have a wonderful rest of the day! :-)
Ramon:You're welcome. Have a good one! Bye!
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Don't know if it will do any good, but it can't hurt. :-)