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I've asked about reviewing previous requests, status of feedback, and "Jesse", the one rep at Sony so far who actually responds in vernacular English and directly to the asked question, responded:
"We do not have a database in place that would enable customers to check on the status of their requests. We sincerely appreciate all the time and effort that you have taken to explore the service and to share your information and opinions with us. It is very important that we receive this type of feedback so that we may better serve our customers. We apologize for any difficulties or limitations you experienced using our Sony eBook service. We will share your concerns with the appropriate department here at Sony in an effort to address them."
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