MobileRead Forums - View Single Post - Iptables Rule to Block Amazon access to kindle 4 non-touch

x64 · 02-07-2012, 07:15 PM

this is offtopic to developer / technical corner but ...

On the waranty live chat - the consultant told me that I NEED to send the old one back.

In a few hours I got an email. This is a copy / paste from it ...

---------------------------------------------------------------

Hello <real name>,

I'm sorry your Kindle isn't working. I'm sending you a replacement Kindle via Priority International Courier to get it to you as soon as possible.

Here's some information about how your order was placed to avoid any delays in customs:

I created the replacement order with charges and refunded your original order. The charge for this order is $, and the refund is in the same amount. Both the charge and refund will be applied to the credit card used on the original order. The refund will appear in the next 2-3 business days.

If there are any additional customs fees when your Kindle is delivered, please fax us the VAT and customs forms indicating the amount you were charged, as well as a copy of the invoice for your order. Please fax these documents to us at 304-522-8017. You should receive a response within 3-5 business days.

Here's your replacement order information:

Order Number: <removed / private info>

Estimated Delivery Date: Feb 3, 2012 - Feb 6, 2012

Please don't modify the replacement order in Your Account, as that may delay the replacement shipment.

There is no need to return the defective Kindle. Damaged or defective products can often be disposed of free of charge at local municipal collection points. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service.

So .. .to answer your question, or if you check what other people say about this ... some are required to .. .some aren't. I guess it's the distance that matters. I am in eastern Europe ... and the costs for return (since THEY pay for that also) - make this whole return transaction not really profitable. I guess a consultant it's assesing the situation and deciding if it's worh to ask for the broken kindle or not (economicaly).

Bye bye again .

02-07-2012, 07:15 PM	#8
x64 Junior Member Posts: 5 Karma: 10 Join Date: Feb 2012 Device: K4 Non-Touch	this is offtopic to developer / technical corner but ... On the waranty live chat - the consultant told me that I NEED to send the old one back. In a few hours I got an email. This is a copy / paste from it ... --------------------------------------------------------------- Hello <real name>, I'm sorry your Kindle isn't working. I'm sending you a replacement Kindle via Priority International Courier to get it to you as soon as possible. Here's some information about how your order was placed to avoid any delays in customs: I created the replacement order with charges and refunded your original order. The charge for this order is $, and the refund is in the same amount. Both the charge and refund will be applied to the credit card used on the original order. The refund will appear in the next 2-3 business days. If there are any additional customs fees when your Kindle is delivered, please fax us the VAT and customs forms indicating the amount you were charged, as well as a copy of the invoice for your order. Please fax these documents to us at 304-522-8017. You should receive a response within 3-5 business days. Here's your replacement order information: Order Number: <removed / private info> Estimated Delivery Date: Feb 3, 2012 - Feb 6, 2012 Please don't modify the replacement order in Your Account, as that may delay the replacement shipment. There is no need to return the defective Kindle. Damaged or defective products can often be disposed of free of charge at local municipal collection points. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. So .. .to answer your question, or if you check what other people say about this ... some are required to .. .some aren't. I guess it's the distance that matters. I am in eastern Europe ... and the costs for return (since THEY pay for that also) - make this whole return transaction not really profitable. I guess a consultant it's assesing the situation and deciding if it's worh to ask for the broken kindle or not (economicaly). Bye bye again .