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After spending 3 weeks at "tier 1", kobo bumped me up to "tier 2 support," and after 2 weeks there, I arrived at "tier 3" where their solution was an RMA. If I send it back, my guess is that they are just going to send me a refurbished model that will have the same problem. So no help whatsoever from kobo!
Driver soft tells me that I have outdated usb drivers, but when I go to the Acer/Intel sites, there are no new drivers there, so I am at a loss.
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