I never said you could find the email of the president of a big company like Palm or Borders on their web-sites. And reviewing the messages in this thread, I can't see where anybody claimed that, so I'm not sure why you bring it up.
But you can eventually find their names, if you keep pressing links on the Contact Us page, especially for publicly traded companies where you can find their financial reports, which list the names of the board members and the officers, so you can address mail to them directly and not by any generic "President, Border's Books" term.
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