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the goods weren't stolen. the book is in the public domain in some places and not others. the publisher packaged the work as an ebook for sale and accidentally sold it in places where the book was not yet in the public domain- where it did not have the right to. the customer is not in possession of stolen goods- more like mistakenly shipped goods.
if the books were physical copies its like a chain book store accidentally shipping a box of books to one of their stores in the US instead of the store in Canada. The books get shelved and a few get purchased prior to the mistake being realized. no one goes to the receipts for that day, looks at the addresses on the CC cards, goes to peoples' homes , enters and retrieves those copies. mistakes happen.
now if there is maliciousness or purpose behind the shipment and not just a mistake and the police are called and they have built a case and there are indictments and there are warrants- well yes then the customer has to give them up. and they can attempt to get theri money back from the company. but thats many steps removed from the store coming in and getting it back
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