|
@dhBailey:
Am not trying to pick a fight, but if you can find me the e.mail of a president of a big company like Palm or Borders on one of their websites, either I am an incompetent clog or you are a genius.
It seems to me that generally, the only recourse most consumers have to make a complaint is either via a very vague system accessed on a website or using a general toll-free number.
A friend of mine once advised that if I was really so angry, that I should pen/type an actual letter to an exec. Gee, I wonder how many letters addressed to "Senior Executive Officer" c/o Palm, Inc. actually get delivered.
Taylor, I understand your aggravation at lack-lustre resolution of your query. Sometimes contacting the company and getting a ridiculous, off-topic response is worse than never contacting them at all.
On a related note, it is frustrating that all the customer/technical support staff feel obliged to go through their whole "I'm sorry, please allow me to help you with that by following my prolix script" rather than saying "Okay." Second, it stings a little that the threat of lost business really does not phase anyone anymore. Guess there are simply too many consumers for one person's monetary vote to count.
|