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I hear you .... their argument was that I would have to have the media in hand to "prove" that it was defective. Media that was absent wasn't "defective" because I couldn't prove it was.
Uhhhhhh .... riiiiight. It was right about that point that I re-wrote the CC slogan to wit:
"Circuit City, where customer service smells just like a fart"
For those of you who won't get the reference, the original slogan states that customer service is "state of the art."
Misstatement if ever there was one.
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