Quote:
Originally Posted by junkml
From my experience, Fictionwise is the exception. They are almost the only company that seems to have competent staff. Offhans, I can't think of any other company that had a customer service department that was helpful, or showed the least glimmer of intelligence.
So, when (in my experience) 99% of customer service is clueless, I think his summary qualifies as accurate.
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Too true. And, there is nothing worse (short of actual torture) than talking to a customer service rep and becoming all too aware that you know more about the product line than they do. Happens to me constantly when I am purchasing computer parts ... and it makes me crazy.
If you are going to have a department called "customer service" it would be nice if they actually provided some service to the customer. Novel thought, I know .... argh.
