View Single Post
Old 06-07-2008, 04:46 PM   #25
RickyMaveety
Holy S**T!!!
RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.RickyMaveety lived happily ever after.
 
RickyMaveety's Avatar
 
Posts: 5,213
Karma: 108401
Join Date: Jun 2008
Location: San Diego, California!!
Device: Kindle and iPad
Quote:
Originally Posted by junkml View Post
From my experience, Fictionwise is the exception. They are almost the only company that seems to have competent staff. Offhans, I can't think of any other company that had a customer service department that was helpful, or showed the least glimmer of intelligence.

So, when (in my experience) 99% of customer service is clueless, I think his summary qualifies as accurate.
Too true. And, there is nothing worse (short of actual torture) than talking to a customer service rep and becoming all too aware that you know more about the product line than they do. Happens to me constantly when I am purchasing computer parts ... and it makes me crazy.

If you are going to have a department called "customer service" it would be nice if they actually provided some service to the customer. Novel thought, I know .... argh.
RickyMaveety is offline   Reply With Quote