Quote:
Originally Posted by HarryT
That's very harsh, David; there are many companies who are both knowledgeable and extremely helpful. The level of technical knowledge and customer service at Fictionwise, for example, is nothing short of superb, in my experience. That's the main reason that I buy so many books there.
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From my experience, Fictionwise is the exception. They are almost the only company that seems to have competent staff. Offhans, I can't think of any other company that had a customer service department that was helpful, or showed the least glimmer of intelligence.
So, when (in my experience) 99% of customer service is clueless, I think his summary qualifies as accurate.