Quote:
Originally Posted by HarryT
That's very harsh, David; there are many companies who are both knowledgeable and extremely helpful. The level of technical knowledge and customer service at Fictionwise, for example, is nothing short of superb, in my experience. That's the main reason that I buy so many books there.
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You know, I have to admit that I agree with you and I realize my statements were harsh. I should have qualified them to be "hardware and software giants" that I don't depend on the tech support for.
Fictionwise is very knowledgeable and very willing to help, as opposed to larger companies where when you finally speak to a person it's clear they've never used the product but are simply reading from their computer screens or out of a notebook.