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RedHagar · 02-03-2012, 08:33 PM

I'm having the same problem on my Motorola Xoom. I've been reading books on Kobo for months and then I upgraded to Android 4.0 but now I can't open my books...same error message. I have registered the issue with Kobo and they said they're escalating to tier 2 support. I am a tech support guy so I have tried everything I can think of and nothing works. If I log into a computer or an iPad I can read the books with no problems. There seems to be an Android issue here (the Vox is also Android but version 2.3). Other people with the Xoom who upgraded are having the same problem with Kobo.

When I reinstalled the app for the 3rd time I noticed that they have issued a patch that upgrades Kobo so that it's Android 4.0 (ICS) compatible...but it doesn't seem to work anyway!

We'll see what Kobo does next...

02-03-2012, 08:33 PM	#17
RedHagar Junior Member Posts: 1 Karma: 10 Join Date: Feb 2012 Location: Alberta, Canada Device: Motorola Xoom, Kobo	I'm having the same problem on my Motorola Xoom. I've been reading books on Kobo for months and then I upgraded to Android 4.0 but now I can't open my books...same error message. I have registered the issue with Kobo and they said they're escalating to tier 2 support. I am a tech support guy so I have tried everything I can think of and nothing works. If I log into a computer or an iPad I can read the books with no problems. There seems to be an Android issue here (the Vox is also Android but version 2.3). Other people with the Xoom who upgraded are having the same problem with Kobo. When I reinstalled the app for the 3rd time I noticed that they have issued a patch that upgrades Kobo so that it's Android 4.0 (ICS) compatible...but it doesn't seem to work anyway! We'll see what Kobo does next...