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I really like my 350 too. It's a great device! I have a Mac and no experience with Windows Vista so that may be why it works ok for me. I have in the past had the software get corrupted and had to reinstall it to fix it so maybe that will make a difference for you. The Reader Library software allows you to see your notes in both a list view and in book/pages view and also export them to an RTF file. You can only export 100 characters at a time if your book has DRM so you have to highlight in small blocks. Or, sometimes I type in extra text to the exported RTF file. If the book does not have DRM, then you can highlight in blocks of 2000 characters which is several paragraphs and works ok for me.
The new Reader for PC has a smaller limit of 200 characters for non-DRM books which I think is ridiculous. It also doesn't allow you to easily click through your notes list. You have to look at one note and then go back to a menu to select the next note and so on. It is slower and less efficient than the old software. But, if you can't get the Reader Library to work then maybe the new software is worth a try.
There is another method to extract notes from the XML files on the 350 with a text editor. I'll do a search for the post with the instructions to see if I can find it for you.
I like calibre best for library management, but it can't help you extract notes. I've recently switched to calibre from the Sony software. I have hundreds of books that I need to keep organized in collections. When I want to extract notes then I export that particular book into the Sony software. So that's another option too.
Hope you and your family stay warm this weekend in the extreme winter weather you are having in the UK!
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