Quote:
Originally Posted by RolandD
Walmart used to have one of the best return policies around. I once got them to exchange a vacuum cleaner that had been crushed in a garbage truck, but I guess some people were abusing it, so they got much stricter.  |
Customers, thieves, and even the customer service desk workers were abusing it. Some customers will try and take anything and everything back. Many many years ago when Walmart sold spark plug wires (they don't any more), I was looking to buy a set and one of the sets on the shelf was obviously the old ones that someone yanked out of their vehicle and returned, and apparently one of the customer service reps actually took them back. I was totally flabbergasted when I saw them. Years ago you could take almost anything back without a receipt and get cash. I'm sure thieves picked up on this and found a way to make some extra cash. A couple of years ago around Christmas my wife tried to take something back without a receipt and they issued a gift card. So yes, while I like a no hassles return policy, I completely understand why some companies have enacted stricter return polices.