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I didn't find Sony tech support helpful either. they kept telling me that the software was basic and not meant to be synchronised everyday! Which they repeated after I pointed out that it shouldn't matter how many times you synchronise it, it still shouldn't be duplicating bookmarks. I think they've missed the point of synchronisation!
I'm going to try disabling the sync of notes, and see if that works around the problem. As I only use the bookmarks and not text notes, I can probably survive without having them backed up.
I've stuck with the sony over Kindle as in the UK we don't have Kindle Touch yet (nor a release date for it) and you can't do Library lending on it. Plus I prefer the more open nature of the ePub format.
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