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rockman · 06-07-2008, 06:28 AM

I had the misfortune to purchase a Bookeen Cybook recently. Before I could download any e-books the screen froze. I contacted Cybook support which requested a photograph of the cybook. They subsequently advised me that the backplate was broken and I must have dropped it etc

There is no break or crack on the screen and I did not drop it nor did any item fall onto it. I was offered a repair for 120 euro plus courier costs. Having paid 450 euro for the de luxe package I declined this shoddy offer.The customer support is a joke and the product I was sold is faulty merchandise . Am I unique or is this standard for this so called e-book ?.

I now have an Irex Iliad which is light years ahead of the cybook

Rockman

06-07-2008, 06:28 AM	#1
rockman Junior Member Posts: 1 Karma: 10 Join Date: Jun 2008 Device: irex iliad	cybook problem I had the misfortune to purchase a Bookeen Cybook recently. Before I could download any e-books the screen froze. I contacted Cybook support which requested a photograph of the cybook. They subsequently advised me that the backplate was broken and I must have dropped it etc There is no break or crack on the screen and I did not drop it nor did any item fall onto it. I was offered a repair for 120 euro plus courier costs. Having paid 450 euro for the de luxe package I declined this shoddy offer.The customer support is a joke and the product I was sold is faulty merchandise . Am I unique or is this standard for this so called e-book ?. I now have an Irex Iliad which is light years ahead of the cybook Rockman