Quote:
Originally Posted by dhbailey
I never make my purchasing decisions in the technology realm based on the knowledge of the tech support personnel (or even the customer service personnel) -- if I did that, I'd never buy anything technological, because they're ALL clueless!
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That's very harsh, David; there are many companies who are both knowledgeable and extremely helpful. The level of technical knowledge and customer service at Fictionwise, for example, is nothing short of superb, in my experience. That's the main reason that I buy so many books there.