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Just to be clear:
I am sympathetic to the representatives (and, yes, it's very likely more than one) on the other end. I've worked in phone support for years and am occasionally drawn into things about which I have no control. The folks replying to the mails here likely do not have the answer you're looking for. They're stalling. There's nothing to say. Pushing someone like this -- especially over email -- is likely to produce nothing but nonsense answers and half-hearted promises to send things along.
I agree largely with your points, Taylor514ce. Still, I don't think you're going to get anymore than this. Try another avenue if you want a better answer, but don't expect much.
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